Continuing on in this themed series come two more suggestions for buyers and sellers to keep in mind when they are trading on eBay.
Failure to Communicate – Timely communication between a seller and a buyer helps sellers to receive the highest possible price for their item and more importantly, builds a trusting relationship between both parties.
While an auction is ‘live’, potential buyers are able to ask questions of sellers to allow them to bid with greater confidence. Typical questions made of sellers include inquiring about combined postage for multiple auction wins, asking about an item’s dimensions, and wanting to know further details about an item’s condition.
If no response to such reasonable questions is provided by a seller or if a rude response is received, it is unlikely that the inquiring eBay member will be persuaded to bid.
Sellers must also remember to inform winning bidders of any delays to posting of their item, or if there are any problems with processing of the buyer’s payment.
Not communicating openly and effectively with buyers and sellers is impolite and simply poor business practice. Sellers and buyers should be on the same communication page, as there is nothing worse than being left in the dark.
Of course sellers are just one side of the eBay communication equation. Buyers too have a responsibility to communicate openly and effectively with sellers they buy from. Once an item has been successfully won at auction, the buyer should contact the item seller and make payment within timeframes described in the auction terms and conditions. If no such timeframes are specified, courtesy dictates that payment, or at the very least contact, should be made within seven days of the auction close. Failure to communicate as required with the seller may mean that you may not receive your item as quickly as hoped (if at all), or it may cause you to receive negative feedback.
Failure to Deliver on Purchase – The eBay community is based on trust between sellers and buyers. Hopefully both parties are interested in doing the right thing and following through appropriately on each sale transaction.
Unfortunately some sellers see eBay as a way to rip people off, taking money from their buyers but failing to send them their purchase (if the item ever really existed for sale in the first place). Feedback left for a seller by other buyers can be a guide to trustworthiness, however some unscrupulous sellers will launch a sudden and unexpected attack on eBay members. Whatever the particular circumstances may be, the buyer is a firm loser. While eBay does have some purchase protection for buyers, this is pretty limited in coverage and may not result in buyers receiving refunds for their unreceived purchases.
Buyers should pay for their successfully won auction goods. Once payment has been confirmed, sellers should send paid items to the relevant purchaser.
At the close of any eBay auction, successful bidders are required to complete their role in the transaction by making payment for their item. By making payment in the right amount and within an acceptable timeframe, buyers are better able to ensure that they will receive their purchased item in the near future.