All posts in Public Courtesy Rules

Public Interest Courtesy Rule #20

SunglassesSunglasses, as their name suggests, are unfailingly useful accessories for limiting the negative side effects of exposure to the sun. The common feature of most sunglasses is their coloured or darkened lenses which reduce the effects of glare and help protect our sensitive eyes from ultraviolet radiation. Aside from their practical use, sunglasses have also been popular as a fashion accessory, particularly amongst film stars and musicians wishing to make a stylishly ‘cool’ statement.

A side effect of wearing the majority of sunglasses is that they hide one’s eyes from others. At certain times this can work to personal advantage, such as when wishing to partially conceal our identity or when we want to weep unnoticed. However at other times, our sunglasses may make other people uncomfortable when they personally converse with us, as they make a sharing of direct eye contact impossible.

As is often the case with items that have a practical and stylish purpose, there are those users that abuse the good of the item and apply the item to the pursuit of less than ideal pastimes. Given the ability of sunglasses to shield one’s eyes, some unscrupulous types think to use this feature to their advantage. From behind their shielded eyes they feel suddenly free to peruse everyone around them in a most unwelcome manner. With their eyes hidden these misguided folk believe that their ogling behaviour will go unnoticed. Without the protection of their sunglasses these people would no doubt be less comfortable with appraising others in such a direct way.

Such people who use their sunglasses for reasons other than the practical or the stylish are sadly misguided. The reality that these people need to face is that even though their eyes may be shielded, it is still very clear as to where their eyes are straying. People generally have a sixth sense about these sorts of things and can tell when someone is assessing their physical attributes in an inappropriate way. The advice for unscrupulous sunglasses wearers is simple – please cease and desist this behaviour at once.

Public Interest Courtesy Rule #19

Shopping BagsMuch as we all like to travel lightly through the world, sometimes it is necessary for us to carry a lot of stuff. This stuff may consist of gym gear, a change of clothes for a night out after work, lunch and daytime snacks, a pair of comfortable walking shoes, groceries, or general shopping purchases. Especially as we approach the Christmas end of the year with its tradition of exchanging gifts, we can often be burdened with more items than usual. A useful tool which helps us carry all of our extra bits and pieces is a backpack.

As the name would suggest a backpack is normally worn on the back. They can be structured from any number of materials, are available in many colours, and come in a range of sizes. Rather than be limited to what can be carried in our hands, backpacks allow us to redistribute our items more conveniently on our backs, thus freeing up our hands for all manner of other things.

Sometimes our backpacks are not filled completely at one location, and we may find ourselves moving from store to store or place to place to complete different purchases or collect a number of items. Understandably the stores we visit have introduced measures to deter shoplifters and limit loss of stock. Some of these measures include alarmed security sensors, undercover security guards and mandatory bag checks.

Given that backpacks are not often transparent, their contents can be difficult to determine simply from an external perspective. In addition, the size and compartmentalised nature of backpacks tend to make shopkeepers suspicious that we are filling our backpacks with unpaid goods. Surprising as it may be for some, in actual fact not all those people wearing backpacks are guilty of stealing.

Please remember that backpack wearers are people too and would prefer not to be stalked by your plain clothes detectives, have their bags peered into, or generally treated like they are convicted criminals just because they opt for the convenience of a hands-free shopping experience.

Public Interest Courtesy Rule #18

Shop securityWhenever ownership of an item is required or desired, people are encouraged to purchase such items from retail establishments. The transaction process generally involves the intended item owner exchanging funds in the required amount at a service point. The process concludes with the paid item changing ownership from the retail outlet to the paying customer. The customer thus becomes the proud owner of the item.

The majority of customers are honest people who always conclude the sales transaction in appropriate fashion. However, there are some people who feel the need to bypass the purchasing transaction and simply help themselves to items, leaving the store without paying for them. This lack of respect for the purchasing process has required stores to introduce a variety of security measures in an effort to limit stock loss. Such measures include:

  • Posting security guards on the entrance and exit of the store;
  • Attaching security tags to products so that if a person tries to leave the store without paying for them, an alarm will sound;
  • Plains clothes security personnel patrolling within the store to ‘subtly’ monitor store activities;
  • Storing highly desirable and/or expensive items in secure areas behind service counters;
  • Installing cameras to record surveillance footage; and
  • Checking customer bags as they exit the store.Camera

It is completely understandable that retail establishments will employ different methods and technologies to combat the loss of stock. However it is completely unfair to punish all customers because these methods and technologies are not being appropriately utilised by store management. The bond between customers and retailers is built on trust, and so treating all customers like they are stealing stock is embarrassing and more than a little insulting.

If stores have responsibly implemented reliable measures such as security tag systems and surveillance cameras, there should be no need for staff to check the bags of all customers leaving the store. Doing so only implies that the retailer believes the customer has taken something without paying. No one enjoys being accused of such things, no matter how indirectly the accusation is relayed.

If for some reason, despite the presence of more discreet security measures, retailers still insist on looking through customer bags, there is absolutely no need to touch anything in their bags to ‘get a better view’. Also customers should never have to wait in line for their bags to be checked at the store exit, particularly if they have not made a purchase.

It is logical for stores to make full use of the security methods they have in place. However, rather than use these methods as a passive deterrent, retailers should actively use security measures which impact as little as possible on the majority of customers. Honest shoppers should not be punished for the sake of a handful of less ethical consumers, nor should their shopping experience be marred by intrusive security practices. The message is simple – have faith in your customers and they will have faith in you.

Public Interest Courtesy Rule #17

Bus WindowHumans have some pretty basic needs that must be met to ensure their continued survival. We have a base requirement for food, shelter, water, clothing, and oxygen. Quite simply we need to breathe. While not something that can be readily identified in the air around us, oxygen is present in the air that we breathe and has the important job of keeping our blood oxygenated. Though we may not always appreciate it, oxygen is critical for our life on earth.

When confined in enclosed or sheltered locations such as on a bus or within a building, we can find ourselves cut off from a fresh supply of oxygen. Often this only has to be a momentary problem as we find that if air conditioning is not available to cool and keep the air fresh and circulating, self opening windows will be provided. The kind designers of these facilities make it easy for us to ensure air and oxygen are readily available and can be regulated for the comfort of all.

Unfortunately though sometimes the people who find themselves in control of these windows, prefer to keep their surroundings in an oxygen deprived environment. For some reason, no matter how hot or how cold, through rain or shine, when it’s windy or still, these people stubbornly refuse to open the windows. Those unfortunate people situated further away from the windows, can suffer dreadfully because of this refusal to ‘share the air’. This problem is especially evident when people are crowded together, with limited space and limited circulating air.

Perhaps it is in an effort to protect their hairstyles, avoid the fresh fragrance of the landscape as it passes by, or maybe they are aliens who do not require oxygen. Whatever the reason, it can make time spent in their company extremely hard to bear. If you do not like fresh air or open windows, perhaps you should move to an alternate area and let someone else appreciate the location.

If you are fortunate enough to get a window seat, spare a thought for your fellow earth dwellers, open the window and let the air freely circulate.

Public Interest Courtesy Rule #16

Feet on StreetThe human body secretes many substances, some more pleasant than others. Such substances help us break down our food, display our emotions and expel waste. While production of these fluids is generally easy to predict, recent years have seen an increase in the amount of saliva produced by some people. This trend has required these people to spit the excess saliva in the street, surely an embarrassing affliction for those thus affected. Certainly saliva plays an important role in our lives, but its time is surely better served within the human body rather than outside of it.

For the rest of us this means we need to remain ever vigilant to the random expulsion of saliva from individuals who are abundantly rich in saliva. This forced exit of saliva from the body is something which cannot be prepared for, it can happen at any time and in any place. Innocent bystanders or pedestrians may suddenly find themselves having to duck and weave away from a direct saliva strike, or they may have to avoid walking in the resulting drops of saliva which fall on the ground from those who spit. In any case, the simple act of walking down a street now requires much concerted observation.

Unlike other bodily substances the over-production of saliva seems to be a worsening epidemic. It is an area which medical science has often overlooked but surely now should turn its eye to work towards a modern and technologically advanced solution.

For those suffering from this condition, society extends its sympathy. However until a cure presents itself perhaps you could manage your problem more discreetly and not cause other people to suffer from your unhygienic practices.

Public Interest Courtesy Rule #15

BellWith modern life being what it is, it is impossible for us to accomplish all things alone. We sometimes need the assistance of other people to complete a multitude of tasks which we may not necessarily have the time, skill or inclination to complete for ourselves.

For example, we may need people to bake our bread, service our vehicles, mow our lawns, or prepare food and drinks for us when we dine out. The people who provide such products and services to us certainly deserve our gratitude and thanks. However the relationship between customer and provider is not one sided, it requires both parties to fulfil their respective roles with politeness and respect. Sadly this is not always the case.

Disturbing as it may seem, sometimes product and service providers can overstep the boundaries of the role they have been contracted to do, and may in fact provide an inferior service or treat customers with a lesser measure of respect than they deserve. Once a particular service or product is required, customers pay a pre-determined amount of money to fulfil their end of the transaction. The particular service or product in question should then be faithfully carried out by the provider who accepts payment for these services or the exchange of goods.

Providers should always remember some previously unwritten rules which apply to completion of these transactions. Please note that these guidelines do not apply in every circumstance, but the essence of each should be used as a basis for appropriate provider behaviour.

  1. Never disrespect a customer’s possessions. This means that when you take possession of a customer’s property to complete a particular service, you should treat that item appropriately and ensure that the item is returned to the owner in the same state as it was given to you. This is of course aside from any improvements you have been engaged to complete. For example, if a car is dropped in for a service ensure that all the settings in the car have not been changed and that you have not made adjustments for your own enjoyment. This means that you should not adjust car radios, listen to your customer’s CDs, change the seat position or adjust the height of the steering wheel.
  2. Never sell a product that has come in contact with the ground or has been otherwise marked or damaged. This guideline relates most particularly to the retail sector where food, clothing and cosmetic purchases are sold to the public. As a purveyor of products, you have greater knowledge of the history of a product than your customers. For example, if you know that a bread roll has fallen on the floor do not sell it to a customer, if an item of clothing has been soiled with makeup or grease do not sell it to a customer, and if a personal hygiene or cosmetic product such as perfume, makeup or moisturiser has been opened do not sell it to a customer.
  3. Never criticise a customer for their food or beverage choices. Menus offer consumers a diversity of food and beverage selections to choose between. In addition to listed menu items, some customers may have some alternative combination of food items, or require some other special dietary need to be met. Regardless of the circumstances, if you are able to accommodate a customer’s reasonable request, there is no need to find their selection amusing or otherwise criticise their choice. This is just downright rude.

In all cases please remember that customers are helping to pay for your salary and so you should treat them, their possessions, and their future purchases with respect.

Public Interest Courtesy Rule #14

Car ParkThere are some rules in society which we all generally accept. For instance road rules are by and large accepted by all who travel on our roads. Sometimes we may leave the ‘road’ area to drive into car parks to facilitate other activities we enjoy such as shopping, going to the movies or eating out.

You may feel because you have left the traditional road area and entered a car park area, that driving rules such as stopping at stop signs and following directional arrows no longer apply. This is a common mistake.

Just because you have exited from the road, this does not mean that the same rules governing your driving behaviour do not apply. If an arrow indicates that you can only drive in a certain direction, than that is the direction in which you must travel. If a give way sign requires you to check and wait for other traffic, then wait is what you must do. If a stop sign requires you to stop, then you need to stop.

Even if you spot a parking space just nearby which would require you to go against these road rules, you should resist temptation. If you can only get to a parking space by breaking the rules, you should look for another space.

It is a well known fact that car parks can cause the blood pressure to rise and lead to a build up of rage in the driver. This is understandable and sometimes unavoidable. However some of this stress could be alleviated by knowing that all drivers are doing the right thing and following the road rules as we all commonly understand them to be. This would lead to less angst, fewer accidents and less incidents of car park rage. Quite simply a more harmonious situation for everyone.

Public Interest Courtesy Rule #13

deodorant.jpgLife is busy and often requires us to move from place to place, undertake several tasks within any given day and generally hurry around. Such activities also often require us to head out into the elements and interact with a wide range of other people, sometimes in close proximity.

The result of all this running around can be sweat and perspiration. If left unchecked this perspiration can manifest itself as an odiferous air in a person’s immediate vicinity. While this is a natural process, rather than ostracise yourself from society to avoid it, the problem is easily managed. Such unpleasantness can be overcome through the use of readily available cosmetic substances known as deodorants or anti-perspirants.

Anti-perspirants are typically applied to the underarms, while deodorants can also be used on feet and other areas in the form of body sprays. The most significant odour-producing zone is found in the underarm region and it is this area that requires the most critical and immediate attention.

Given that there is tremendous diversity in product type, fragrance, packaging and price, finding an appropriate deodorant or anti-perspirant can also be another way to define your individual style and taste. In modern society there really is no excuse not to apply such products; they are essential for the good of all ‘man’ and ‘woman’ kind.

Please remember that there is nothing to fear from your friendly deodorising roll-on or anti-perspirant spray. The danger only arises when you fail to apply such products and inflict the unpleasant side effects on other people.

Public Interest Courtesy Rule #12

escalator.jpgWhen they first appear new technologies can be an incredible and awe-inspiring addition to our lives and we often wonder how we ever lived without them. This ‘honeymoon period’ of discovery is normal for anything exciting and new which enriches our lives.

However for some people and under certain circumstances this adulation never seems to wear off. Instead of efficiently using the technology for its intended purpose, these people take every opportunity to enjoy ‘the ride’. This phenomena is often observed when people interact with that most wondrous of technologies known as escalators, travelators or moving stairs.

Escalators are inherently practical and are intended to offer the user a quicker way of reaching a pre-determined destination. While these devices have been in existence and in use for quite some time now, some are seemingly struck dumb by the wonder that is moving stairs. These people are known to settle in for their short journey often in a way which blocks all those other escalator users behind them.

Please remember that while escalators are provided for human convenience, they are not intended to be rides on which to loiter and therefore prevent other people from moving at their desired pace. If you would rather enjoy the ride, all that is required of you is to move to the side and therefore allow the free passage of people past you.

Also please note that while some escalators allow for the transport of shopping trolleys and strollers, not all are designed for this purpose. Guidelines for the recommended use of your chosen escalator are normally clearly displayed and in following them you will help ensure that your escalator experience will be a safe one.

For those that are frustrated in their efforts to get by other people blocking their passage on escalators, while your pain is noted, do not stand too close to other people or breathe down their necks. This will not encourage them to move out of your way, and may in fact have the opposite effect and delay you even further.

The best recommendation for the appropriate use of escalators is to remember that they are not designed as a free ride. However if you choose to use them as such be sure to keep to the side so that other people who are not there for the ride can easily continue on their way.

Public Interest Courtesy Rule #11

buses2.jpgTravelling on public transport can be a challenging and unpleasant experience for commuters. Whether making use of public transport at the beginning or end of the day, energy in the air is generally low, oddballs seem to be drawn to the environment, and we are confined in a relatively small space for what can be long periods of time with complete strangers.

It is therefore understandable that commuters want to pass their journey with a measure of comfort and keep some distance from said strangers and potential oddballs. However it is important to remember that many commuters would also like to have as comfortable a journey as possible and sit down rather than stand up.

Keeping this in mind and also remembering that seats are for paying commuters, please do not block use of any nearby seats by placing your bags and other belongings on the seat. If available, place your items in luggage racks which are designed for this purpose, or alternatively items may be placed at your feet or on your lap. It is also not acceptable to block use of the window seat next to you by sitting in the aisle seat and refusing to move; this is just downright rude.

Blocking seats and using seats to hold your belongings may be acceptable when travelling on quieter services, however when services are busy, failing to ignore the needs of those around you is considered to be rather impolite. This is especially true when people have to resort to standing up even though there is a seat available next to you. Be sure not to ignore people who are standing as this is a clear indication that your spare seat is required. Do not get huffy, irritated or annoyed at these people. After all you are enjoying a seat and you didn’t buy an extra ticket for your bags or for you to take up an additional seat unnecessarily.